Terms of service
Please read these Terms and Conditions ("Terms") carefully before using our pet nutritional supplements offered by Pawsome Naturals. These Terms govern your use of the Company's website, mobile applications, and any purchases or interactions with our products. You agree to be bound by these Terms by accessing or using our services. If you do not agree with any part of these Terms, please refrain from using our services.
Product Information and Disclaimer
- The information provided on our website, packaging, or any other material associated with our products is intended for general informational purposes only. It is not a substitute for professional veterinary advice or treatment. Consult a qualified vet before using our products, especially if your pet has pre-existing health conditions or is on medication.
- Our products are not intended to diagnose, treat, cure, or prevent diseases. Results may vary, and individual responses to supplements may differ.
- The Company is not liable for any adverse effects or allergic reactions caused by our products. Discontinue use and seek veterinary assistance if any adverse reactions occur.
Product Use and Safety
- Our pet supplements are designed for pets as directed on the packaging or as your vet advises. Follow the recommended dosage instructions carefully.
- Keep our products out of reach of children and pets to avoid accidental ingestion.
- Store our products in a cool, dry place, away from direct sunlight.
- Please do not use our products past their expiration date.
Orders and Payment
- By placing an order with us, you warrant that you are at least 18 years old and legally capable of entering into a binding contract.
- All orders are subject to availability. We reserve the right to limit the number of products available for purchase.
- Prices for our products are listed on our website and are subject to change without notice. The total cost, including applicable taxes and shipping fees, will be displayed during checkout.
- Payment must be made in full when placing the order. We accept Payment via the methods specified on our website. e. We reserve the right to refuse or cancel any order at our discretion, including orders with incorrect pricing or availability information.
Shipping and Delivery
- We aim to process and ship orders within the specified timeframe indicated on our website. However, delays may occur due to unforeseen circumstances. We are not responsible for any delays or damages caused during shipping.
- Delivery times may vary depending on the shipping address and carrier. We do not guarantee delivery dates and are not liable for any losses or damages incurred due to delayed deliveries.
Returns and Refunds
- We strive to provide high-quality products and customer satisfaction. If you receive a defective or damaged product, please contact us within 10 days of receiving the order to request a return or refund.
- All returns must be in their original packaging, unopened, and unused. We reserve the right to refuse a return if the product has been opened or used.
- Shipping costs for returns or exchanges are the customer's responsibility unless the return is due to an error on our part.
Once we receive and inspect your returned item, we’ll send you an update to let you know if your refund has been approved. If it is, we’ll process your refund to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider. We appreciate your patience during this time.
Intellectual Property
The Company owns All intellectual property rights, including trademarks, logos, designs, and content on our website and products. You may not use, reproduce, or distribute our intellectual property without explicit written consent.
Limitation of Liability
To the fullest extent permitted by law, the Company and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.