Refund policy
Effective Date: 4 April 2025
Thank you for choosing Pawsome Naturals for your pawsome mate's nutritional needs. We strive to provide the highest quality products and exceptional customer service. If you are dissatisfied with your purchase, we have established the following return and refund policy to ensure your satisfaction and provide a hassle-free experience.
Returns
1.1 Eligibility:
We accept returns of unopened and unused products within 30 days of purchase. To be eligible for a return, the following conditions must be met:
The product must be in original packaging, unopened, and in resalable condition.
The product should not be expired or damaged.
1.2 Return Process:
To initiate a return, please follow these steps:
Contact our customer support team via pawsomenaturals@gmail.com within 30 days of purchase, providing your order details and the reason for the return.
Our customer support team will guide you through the return process and provide a return authorisation number (RA#).
Package the product securely, including the RA# on the outside of the package.
Ship the product back to us using a trackable shipping method.
We will initiate the refund process once we receive the returned product and verify its eligibility.
1.3 Return Shipping Costs:
The customer is responsible for covering the shipping costs associated with returning the product unless the return is due to an error on our part or a defective product.
Refunds
2.1 Refund Process:
We will initiate the refund process upon receiving and approving the returned product. The refund will be issued in the original payment method used for the purchase.
Please allow a little extra time during public holidays or peak periods. We’ll always keep you informed of any delays.
2.2 Non-Refundable Items:
The following items are non-refundable:
• Opened or used products
• Products returned after 30 days from the date of purchase.
• Products not in their original packaging or not in resalable condition.
• Shipping costs (unless the return is due to an error on our part or a defective product).
2.3 Partial Refunds:
In some cases, partial refunds may be issued if the returned product is not in its original condition, damaged, or missing parts. The amount of the partial refund will be determined on a case-by-case basis.
Exchanges
We currently do not offer direct product exchanges. If you wish to exchange a product, please follow the abovementioned return process and place a new order for the desired item separately.
Contact Us
If you have any questions or concerns regarding our return and refund policy, please contact our customer support team via pawsomenaturals@gmail.com. We will be happy to assist you and address any inquiries.
Please note that this return and refund policy is subject to change without prior notice. Reviewing this policy periodically to stay informed of any updates is advisable.
Thank you for choosing Pawsome Naturals. We appreciate your support and look forward to serving you and your furry companion.
Contact:
Pawsome Naturals
PO Box 837, Buderim QLD 4556